Got questions? We got answers.
First time at BiddyUp? Here's the straight talk on fees, pickup, shipping, and guarantees. Plain as we can say it.
Why does everything start at $1?
No reserve means every lot opens at a dollar and closes wherever the market takes it. Whoever wants it most wins it — whether that's $3 or $300. We don't set a floor and we don't pull lots that don't hit some secret number.
It's the only honest way to run an auction.
What is the buyer's premium?
The buyer's premium is a fee added on top of your winning bid. Ours is 15%. Win something for $20 and the total before tax is $23.
Your card on file is charged automatically when the auction closes: winning bid + 15% buyer's premium + 5.875% sales tax. No hidden fees, no last-minute surprises.
How does pickup work?
Every auction has a pickup window — usually the day after close. The date, time, and address are posted in the auction details and we'll send you a reminder before the auction closes.
Most auctions pick up at Adair, OK (7047 N 434 Rd). Kansas auctions pick up at South Hutchinson, KS (40 N Kansas Ave). Bring your truck. We'll help with the big stuff.
Can't make the window? Arrange shipping before it closes, or email us at howdy@biddyup.com and we'll work something out.
Do you ship?
Yes — anywhere in the lower 48. We pack everything ourselves: wrapped, blanketed, palleted if it needs it. Furniture, farm gear, antiques — same care every time.
You pick the carrier (UPS, FedEx Freight, Uship, whatever works) and pay the freight. We crate it up and meet your shipper at the loading dock. Win something from California, Vermont, or a sailboat off Florida — we'll get it there.
Fill out the shipping form at biddyup.com/ship after you win and we'll take it from there.
What if something arrives broken or isn't what was described?
Every item is sold as-is — check the photos and description before you bid, that's the deal.
But if something arrives dead, defective, or genuinely isn't what we described, we back it with a 3-day guarantee. Submit your claim at biddyup.com/refunds — just your lot number and a photo. We check it on the spot and get back to you fast. Or email us at howdy@biddyup.com. Either way: no runaround.
How do I submit a refund request?
Go to biddyup.com/refunds — drop in your lot number and one or two photos. That's it.
We check the photos against the original listing and get back to you with a decision in under a minute. No name, no email, no forms — we look you up from the lot number. If the claim is approved, we handle the money on our end. You don't have to chase anything down.
3-day window from pickup or delivery.