You've got 14 days from auction close to make a claim. Just your lot number and a few photos. That's it. We already know it's yours, so there's no form to fill out. We check it against the exact lot you won and get your refund moving. No phone tag, no runaround.
On the block right now
Your refund's on the way. We'll text you as soon as it's sent back to your card. Your bank usually takes a few business days to show it.
That's how we roll, quick and no hassle. Want first dibs on the next auction? We'll flag the good stuff before the crowd, and drop a meal to Feeding America when you join.
Thanks! We've got your claim and a person is giving it a look right now. We'll text you shortly with the next step. Hang tight, we'll take care of you.
Want first dibs on the next auction? We'll flag the good stuff before the crowd, and drop a meal to Feeding America when you join.
We took a close look and this one doesn't qualify for a refund. If you think we've got that wrong, just reply or email us and a person will take another look.
Three quick photos and a sentence or two. Tell us what you got versus what you expected.
Our system matches your claim to the exact lot you won (the title, the photos, the description) and the auction's refund window.
If it checks out, you're approved on the spot and the money heads back to your card. One lot at a time, no return trip.
We only use your phone number to find what you bought and to reach you about this refund. We never add it to a marketing list. Refunds cover the item, our fee (the “buyer’s premium” on your bill), and tax on that lot. Requests must be made within 14 days of the auction close. Some items are listed as untested, unable to test, or unknown if parts are missing. Those sell the way they are, and most of the time we can’t refund them. We refund the specific lot that had the problem. Not your whole order. Questions? See our FAQ or email howdy@biddyup.com.
