Got a bad item? We'll make it right.

You've got 14 days from auction close to make a claim. Just your lot number and a few photos — that's it. We already know it's yours, so there's no form to fill out. We check it against the exact lot you won and get your refund moving. No phone tag, no runaround.

Photos of the issue — at least 3, up to 6 (the whole item + close-ups of the problem)
Tap to add photos
Take them or pick from your phone · 3 to 6
14-day refund window One lot at a time No return trip needed
Step 01

Show us the problem

Three quick photos and a sentence or two. Tell us what you got versus what you expected.

Step 02

We check the lot

Our system matches your claim to the exact lot you won — the title, the photos, the description — and the auction's refund window.

Step 03

Refund gets moving

If it checks out, you're approved on the spot and the money heads back to your card. One lot at a time, no return trip.

Your phone number is used only to match your purchase and to reach you about this refund — we never add it to a marketing list. Refunds cover the item, buyer's premium, and tax on the affected lot. Requests must be made within 14 days of the auction close. Items listed as untested, unable to test, or unknown if parts are missing are sold as-is and generally aren't refund-eligible. We refund the specific lot that had the problem — not your whole order. Questions? See our FAQ or email howdy@biddyup.com.